Privacy Policy

Updated: March 3, 2025

Privacy Policy for DFend, Inc.

DFend, Inc. ("DFend," "We," or "Our") is committed to protecting your privacy and digital security. We provide our services to help safeguard your digital identity and protect you from the risks of cyber threats. This Privacy Policy outlines how we collect, use, protect, and disclose your information. By using our website, mobile applications, or services (collectively, the "Services"), you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information when you use our Services:

• Personal Information: Information that identifies you personally, such as your name, email address, postal address, and phone number.
• Non-Personal Information: Information about you that does not directly identify you, such as your device ID, IP address, and other unique identifiers.
• Usage Information: Data about your interactions with our Services, including your device information, IP address, browser type, and usage patterns.

2. Data Collection Methods

We collect data from the following sources:

• Directly from You: When you fill out forms, register for our services, or communicate with us directly.
• Automatically: Through automatic data collection technologies like cookies, web beacons, and tracking pixels as you navigate our website and mobile apps.

3. Use of Your Information

We use your information for the following purposes:

• To provide our services and features.
• To process your requests and transactions and provide customer support.
• To personalize and enhance your experience with our Services.
• To send important updates, including service notifications, security alerts, and promotional offers.
• To monitor and analyze usage patterns to improve our services.
• To ensure the safety and security of our platform, including through AI and machine learning for threat detection and prevention.

4. Data Retention and Deletion

We retain your data as long as necessary to provide our Services and comply with legal obligations. Users have the ability to delete their data upon request by contacting us. Data will be deleted in accordance with our retention policy and applicable laws.

5. Third-Party Services

We may use third-party service providers to support our business and enhance our services. These providers are contractually obligated to protect your information and only use it for the purposes for which it was shared. We do not sell or share your personal information with third parties outside of the scope of providing our Services.

6. Data Encryption and Security

Your data is protected by industry-standard encryption methods, such as AES-256 encryption. We employ various security protocols to prevent unauthorized access to your information, but please note that no system can be completely secure. You are responsible for maintaining the confidentiality of your password and account details.

7. User Consent

When you use our Services, you will be asked to provide consent for the collection of certain data (e.g., cookies, location data). You have the ability to withdraw consent at any time, and we will comply with your preferences to the best of our ability.

8. AI and Machine Learning

We use artificial intelligence (AI) and machine learning (ML) to detect, analyze, and mitigate cyber threats in near real-time (NRT). This includes monitoring behavior patterns and identifying anomalies that may indicate a potential security risk. These technologies help us provide proactive security measures to protect your digital identity.

9. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. To ensure compliance with this policy, we require all users to go through a Know Your Customer (KYC) or age verification process within three days of signing up for DFend. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

10. Data Disclosure

We may disclose your information in the following circumstances:

• To our contractors and service providers who assist in providing our Services.
• To comply with legal obligations, such as responding to court orders or regulatory requests.
• In the event of a merger, acquisition, or sale of DFend’s assets, where user information may be transferred.
• With your consent, such as when you authorize us to link or monitor accounts for you.

11. Your Privacy Choices

You can manage your privacy preferences in several ways:

• Cookies and Tracking: You can adjust your browser settings to block or limit cookies. However, blocking cookies may impact the functionality of our website and Services.
• Accessing and Correcting Information: You can review, update, or delete your personal information by logging into your account or contacting us.
• Marketing Communications: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails.

12. Data Security

We implement various measures to protect your personal information from unauthorized access and misuse. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or through a notice on our website. We encourage you to periodically review this policy for any updates.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at chris at dfendme dot com.

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