FAQs

What is DFend and how does it protect me?

DFend is a personal digital safety assistant we call Scout, that uses multi-agent AI and machine learning to monitor your digital accounts, detect security threats in near real-time, and offer personalized recommendations to keep you safe from cybercrime and identity theft. .

How do I sign up for DFend?

You can sign up for DFend by creating a new account using your phone number or email or by linking your Apple ID or Gmail account. Once registered, you'll authenticate your identity with a text OTP and set a PIN for added security. You can also add a biometric, such as Face ID.

What is the DFend ID and how does it work?

Your DFend ID is a unique identifier linked to your accounts (email, social media, etc.) across DFend's platform. This hybrid ID allows DFend to continuously monitor and protect your linked accounts against threats in real-time across Web2 and Web3 environments.

How do I link my digital accounts to DFend?

You can link your digital accounts (email, social media, etc.) by simply connecting them through the DFend app. This allows DFend to monitor account activity and notify you of any suspicious behavior.

Can DFend help protect my work accounts?

Yes, DFend works alongside corporate security tools, ensuring that your personal security doesn’t interfere with your work accounts. It provides real-time threat intelligence to security teams, without replacing existing corporate infrastructure.

What happens if DFend detects a threat to my accounts?

If DFend detects any suspicious activity or threats, it will notify you immediately and either suggest or automatically take steps to mitigate the risk based on your consent. You can also enable real-time threat intelligence alerts to keep you informed.

How does DFend use AI and machine learning for threat detection?

DFend leverages AI and machine learning to analyze your behavior patterns, detect anomalies in account activity, and your digital footprint, and identify potential threats. This allows DFend to proactively protect you from cybercrime, identity theft, and other digital safety and security risks.

Is my data safe with DFend?

Yes, DFend uses robust encryption (AES-256) to protect your data. We also ensure that you have full control over your privacy, including giving you the option to consent to data collection, a recommended action, and sharing with trusted parties when necessary.

Can I upgrade to a premium subscription?

DFend offers a freemium model with additional features available through monthly or annual premium subscriptions. You can explore our premium offerings to enhance your digital protection with advanced features like enhanced threat detection and priority support.

How does DFend handle my data privacy?

DFend is committed to safeguarding your privacy. We comply with industry-standard encryption (AES-256) to protect your data. We never share your data with third parties without your consent, and you can control what information is shared. DFend’s practices are aligned with privacy laws like GDPR and CCPA to ensure transparency and security.

What is Scout and how does it work?

Scout is DFend's AI-driven assistant that helps you understand and respond to security threats. It analyzes your account activity, flags potential risks, and suggests proactive measures to improve your security. Scout can also learn from your actions to provide smarter recommendations over time.

Can I invite my friends and family to join DFend?

Yes, you can invite your friends and family to use DFend. Simply share your unique referral link with them, and they can join to get the same personalized protection you enjoy. You may also receive rewards in the future for successful referrals as part of our referral program.

How do I make a payment for DFend’s premium features?

Payments for DFend’s premium features can be made through the app using a variety of methods, including credit/debit cards and digital payment systems like Stripe. You can upgrade or cancel your subscription directly within the app’s settings at any time.

Can I cancel or modify my subscription at any time?

Yes, you can cancel or modify your subscription from within the app's settings. If you choose to cancel, you will continue to have access to premium features until the end of your current billing cycle.

How do I recover my account if I forget my PIN or password?

If you forget your PIN or password, you can reset it through the app by verifying your identity using a one-time password (OTP) sent to your registered email or phone number. Follow the steps provided to reset your credentials securely.

Does DFend protect me from phishing attacks?

Not at this time. DFend plans to release a solution to safeguard you against phishing attacks in the future.

What should I do if I suspect my account has been compromised?

If you suspect your account has been compromised, immediately enable DFend's emergency 'Defend Mode' to lock down your accounts and protect your data. You will also receive alerts with the next steps to secure your accounts, including changing passwords and contacting support for assistance.

Can DFend monitor my financial accounts for fraud or suspicious activity?

We currently do not support financial account monitoring.

Is DFend available in my country?

DFend is available in many countries around the world. However, some features might be restricted based on local regulations. Check the app or our website for specific details about availability in your region.

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